Yes! We offer free delivery within 20 miles of our warehouse located in Grand Prairie, TX. This also includes setup and takedown of all inflatable units at no additional charge. For locations beyond 20 miles, a delivery fee per mile will apply. If you have any questions regarding delivery fees, please give us a call.

All orders will include sales tax, as required by the state of Texas. 

Yes, we require a $50 nonrefundable deposit for all party rentals, including inflatables. The only exception is if BOUNCE! Grand Prairie cancels the rental due to dangerous weather conditions—in that case, the deposit will be fully refunded.

The deposit is applied toward your total balance, and the remaining balance is due no later than 7 days before your reservation. If the balance is not paid by then, your reservation will be canceled and the deposit will not be refunded.

Once a booking is confirmed, the items are reserved in our inventory and become unavailable for other events. Because of this, deposits are non-refundable.

If you need to cancel, any additional payments (excluding the deposit) will be refunded if we receive at least 48 hours’ notice prior to the event.

If you prefer to reschedule instead of cancel, your $50 deposit or any paid balance can be applied as a raincheck, as long as a new date is selected at the time of cancellation.

Please note:

• Cancellations or changes must be made at least 48 hours in advance to be eligible for a raincheck or refund.

• Our trucks are loaded and crews assigned the day before your event.

• Cancellations made less than 48 hours prior to setup are not eligible for refunds or rainchecks.

• Once an order has been set up, we do not offer refunds for any reason, including weather.

• Weather-related cancellations are only valid if the company determines that conditions are dangerous and cancels the rental.

We do not charge a cleaning fee for normal use. We expect a reasonable amount of debris and consider the basic cleanup part of our job. However, if a bounce house is returned with an unreasonable amount of debris, a $50 per man-hour cleaning fee will apply.
Some examples of excessive mess include:

• Melted popsicles

• Spilled sodas

• Excessive dirt

• Face paint

You are not responsible for normal wear and tear. For instance, seams may develop tears over time in high-traffic areas—if this happens during your rental, please contact us immediately so we can address it.

However, if damage occurs due to negligence or failure to follow safety rules (such as leaving the blower on during high winds or having pets in units), you will be responsible for the cost of repairs or replacement, which can total thousands of dollars depending on the damage.

To prevent these situations, we provide safety instructions and require that renters sign the rental agreement so you can act as a trained operator during your rental.

If significant damage does occur due to renter fault, or if extra cleaning is required, the credit card on file will be charged for any related fees.

Inflatables can be set up on a variety of surfaces, including:

• Grass (preferred surface, and will require 18 inch stakes to anchor unit)

• Concrete or asphalt (requires additional anchoring with sand bags)

• Indoor venues (with adequate space and ceiling height)

Please note the following setup guidelines:

• The area must be flat, clean, and free of sharp objects, debris, or pet waste.

• We do not set up on gravel, dirt, or uneven surfaces.

• For hard surfaces like concrete or asphalt, we use sandbags or other secure anchoring methods to ensure safety. 

• If setting up indoors, please confirm that doorways and ceiling heights are sufficient to accommodate the unit.

If you’re unsure about your setup location, we’re happy to answer questions or help you determine if your space is suitable!

Booking is easy! You can conveniently reserve any of our party rentals online through our website.

We currently accept all major debit and credit cards, and payment (including the deposit) is made at the time of booking.

Please note:

• We do not accept cash or checks at this time.

Each rental is scheduled based on the specific timing of your event. We do our best to plan our delivery routes as efficiently as possible, which means:

• Your order may be delivered up to 24 hours before your event

• It may also be picked up up to 24 hours after your event

You are guaranteed to have your rental for your event time, but any extra time before or after is not guaranteed—though it is possible depending on our delivery schedule and routing.

If you need the rental picked up at a specific time, please let us know when we call to confirm your booking the week before your event.

Here’s what you can expect:

• We will call several days before your event to confirm your delivery address, event date and time, and go over any final details.

• You will also receive a text message the day before your delivery with a delivery window, so you know when to expect us.

Absolutely! We take cleanliness and safety very seriously. Every inflatable and rental item is:

• Thoroughly cleaned and sanitized after each use

• Inspected for damage and safety before every rental

• Set up securely using industry-standard anchoring methods

We follow a strict cleaning protocol to ensure our units arrive at your event fresh, sanitary, and ready for safe use.

In addition, we provide safety guidelines and instructions with each rental and require that all customers sign off on key safety rules to ensure proper use throughout your event.

All of our inflatables require access to a standard 110-volt household outlet within 50 feet of the setup area. We provide heavy-duty extension cords as needed, but:

• Each blower must have its own dedicated outlet (no shared circuits with other appliances)

• For larger events or multiple units, a generator may be required—we have them available for rent if needed

For water slides or units with water features:

• You’ll need access to a standard outdoor water spigot within 50 feet of the setup location

• You must provide the garden hose unless previously arranged with us

Please ensure power and water sources are ready and accessible before we arrive for setup. If you’re unsure about your location’s capabilities, feel free to ask—we’re happy to help you plan!

Safety is our top priority. To ensure a fun and accident-free experience, we require all renters to review and follow these standard safety rules:

• Adult supervision is required at all times while children are using the inflatable.

• No shoes, food, drinks, candy, or gum inside the bounce house.

• No sharp objects, such as jewelry, belts, or keys, are allowed inside the unit.

• No flipping, wrestling, or rough play inside the inflatable.

• Do not exceed the recommended capacity—we will provide a limit based on the unit size and age group.

• Keep the inflatable dry at all times, unless it’s specifically designed for water use.

• Do not enter the inflatable during high winds, rain, or storms.

• Always turn off the blower and evacuate the unit if winds exceed 15 mph.

• Keep hoses, cords, and blowers clear of foot traffic to avoid tripping or damage.

• If any damage or malfunction occurs, stop use immediately and contact us. Do not attempt to repair yourself, or use your own electrical cords at any time.

• No face paint, silly string, or confetti—these can stain or damage the unit.

• No soap, bubbles, or oils—these create slipping hazards and can damage surfaces.

We will go over all safety rules during delivery and require customers to sign and initial key points to ensure everyone understands safe operation